Privacy Policy

1. We Value Your Trust

At 360 AI Studios, we know that your business runs on relationships and trust. Your privacy, and the privacy of your customers, is incredibly important to us. This policy explains how we collect, use, and protect information with the utmost care while our intelligent voice and text agents help your business thrive.

By using our services, you agree to the practices described in this policy.

2. Information We Collect

We believe in keeping things simple and only collecting what is strictly necessary to make your AI agents work seamlessly. This includes:

• Account and Business Information: Contact details, business names, and any insights you choose to share with us (such as inputs into our ROI calculator) to setup and personalize your experience.
• Conversation and Interaction Data: Temporary audio recordings, call transcripts, and text messages processed during active interactions. This is required for our AI to hold natural, real-time conversations with your customers.
• Technical and Usage Data: Basic, non-identifiable information about how the AI performs, call durations, and system logs to ensure reliability and catch errors.

3. Protecting Your Customers & End-Users

We understand the sensitivity of customer interactions.

• Data Minimization: We utilize secure filtering mechanisms designed to detect and redact highly sensitive personal details before data is processed by wider AI networks wherever possible.
• Your Responsibility as a Business: Because our AI agents interact with your customers, you agree to maintain your own compliant privacy policy and provide any necessary notices or obtain consents required by local laws (such as informing callers that a conversation is being recorded or processed by AI).

4. How We Use and Share Information

We use your information for one reason: to make your AI agents smarter, faster, and better at serving your business.

• No Selling or Renting: We will never sell, rent, or trade your business or customer data to third parties for marketing purposes.
• Trusted Subprocessors: To deliver our services, we securely route data through essential third-party infrastructure providers (such as AI model providers and telecommunication routing networks). These partners are bound by strict confidentiality agreements.
• Data Retention and Deletion: We only keep conversation data for as long as necessary to provide our services and improve your agent's performance. If you ever decide to close your account, we will permanently and securely delete your business information from our active systems upon request.

5. Security & International Transfers

We implement industry-standard security measures to protect your data from unauthorized access, loss, or alteration. Please note that our services are hosted and operated in the United States. If you are accessing our services from outside the U.S., your data will be transferred to and processed in the United States.

6. Children's Privacy

Our services are designed strictly for commercial, business-to-business use. We do not knowingly collect or solicit personal information from anyone under the age of 13.

7. We're Here to Help

If you have any questions about how your information is kept secure, or if you'd like to access, correct, or request the deletion of your data, please don't hesitate to reach out to us:

• Clients: You can submit a request directly through your Client Portal.
• General Inquiries: Email us at 360studiosai@gmail.com.